Complaints Procedure

The ACCU is an association run by volunteers who do that in their spare time for no compensation. They always try to do their best, but, sometimes, they make mistakes which may end up upsetting some members.

If you want to report an issue to the committee, you can contact any committee member–to find their names, roles and email addresses login with your details and follow the link “ACCU Committee” under the “Members Only” area in the footer menu – but, the best procedure is the following:

  • If you want to complain about matters regarding one of the ACCU magazines, the best thing to do is to email the editor first. Their mail addresses are cvu@accu.org for CVu and overload@accu.org for Overload. If you are not satisfied with the answer you can escalate to the publications officer at publications@accu.org

  • If you want to complain about something regarding the conference, you should contact the Conference Chair first at conference@accu.org

  • For anything else, the best thing to do is to contact the secretary at secretary@accu.org or the ACCU chair at chair@accu.org

If you feel you need to escalate further your issue, please contact the ACCU Chair at chair@accu.org, and, if you are still not satisfied, the constitution allows you to call a general meeting. Please have a look at the constitution for the details.

Page last changed 28 May 2020.